Refund and Cancellation Policy

Cancel at any time from the billing page in your dashboard. No notice period, no cancellation fee, and no need to email anyone.

• Your plan stays active until the end of the period you have already paid for.
• At the end of that period the subscription stops renewing and your account moves to the Free plan.
• Your API keys keep working on Free-plan limits — nothing is deleted just because you cancelled.

Subscriptions are billed in advance, monthly or annually. We do not routinely refund the remainder of the current period when you cancel part-way through — instead you keep full access until it ends. On an annual plan that can be a long time, so cancel when it suits you: the plan runs to the end of the year you paid for.

We will refund you in these cases:

• You were charged after cancelling, or charged twice.
• A sustained outage or defect meant you could not meaningfully use the plan you paid for.
• You were charged for a renewal you did not intend and tell us within 7 days, provided the plan was not substantially used in that period.
• Any case where the Australian Consumer Law requires it.

Approved refunds go back to the original payment method through Stripe, normally within 5 to 10 business days depending on your bank.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service fails to meet a consumer guarantee, you may be entitled to a refund, to have the problem fixed, or to compensation for reasonably foreseeable loss. Nothing in this policy limits those rights.

The Free plan costs nothing, so there is nothing to refund or cancel. You can delete your account at any time from the dashboard.

If something looks wrong on your statement, please email us before raising a chargeback with your bank — it is almost always faster. We may suspend an account with an unresolved chargeback until the matter is settled.

Email [email protected] or open a ticket from your dashboard, with the email address on the account and the approximate date of the charge. We aim to respond within two business days.

This policy sits alongside our Terms of Service.